FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster (3–6 business days).
4. What is your return policy?
We accept returns within 30 days of delivery. The watch must be unused, in original packaging (including box, tags, and manuals), and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are the watches original or replicas?
All watches sold at Chronovelle are brand new, high-quality timepieces from reputable manufacturers. We do not sell replicas or counterfeits.
6. What kind of movement do your watches use?
We offer both Japanese Quartz (reliable and accurate) and Automatic movements (self-winding). Movement type is clearly stated on each product page.
7. Are your watches water resistant?
Yes. Most models are water resistant up to 3ATM, 5ATM, or 10ATM depending on the style. Please check the product specifications for exact water resistance rating before swimming or diving.
8. How do I adjust the watch strap?
Most metal band watches come with adjustable links. We provide instructions, or you can take it to a local watch shop for professional adjustment (usually very inexpensive).
9. Do the watches come with a warranty?
Yes. All Chronovelle watches come with a 12-month manufacturer warranty covering defects in materials and workmanship. Warranty details are included with your watch.
10. What materials are used in your watches?
Our watches feature premium 316L stainless steel cases, genuine leather straps, Milanese mesh bands, or high-quality silicone/rubber straps depending on the model.
11. Can I wear the watch every day?
Absolutely. Our watches are designed for daily wear with durable construction and comfortable fit.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email as soon as your order ships. You can also track your order anytime in your account under “Order History”.
14. What if my watch arrives damaged or defective?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.